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If you have an outstanding order, please allow 10-15 working days for this to reach you. Thank you for your patience.
If you have an outstanding order, please allow 10-15 working days for this to reach you. Thank you for your patience.

Delivery Rates and Charges

Delivery update (24th March 2020)
We're very sorry, but we have decided to temporarily suspend taking any new orders. This is to ensure we can fulfill all current orders while keeping our staff as safe as possible. Please be assured that we will open again in the near future and will update you on our social media and through our emails. You can sign up to our email at the bottom of the page. In the meantime, you can add puzzles to your wish list to order at a later date.

If you have an outstanding order, please allow 10-15 working days for your order to be processed, shipped and delivered.

Please see our statement page for more information.

 

Delivery Charges to Ireland

Free Delivery when you spend over €50

Standard Tracked Delivery: €9.95

Please allow up to 7 working days for your order to arrive after your item has been dispatched. If your order contains a personalised product, it may take up to 10 working days.

Orders will be delivered via an Ascendia tracked service.

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Delivery Charges to the rest of the EU

Standard EU Delivery: €7.99

“EU” includes Switzerland.

Orders will be delivered via an Ascendia tracked service.

UK Delivery Charges

Standard/Economy UK Delivery - €1.95 (4-5 working days)

Please allow 4 - 5 working days from shipment. This delivery time frame is for stock products and not made-to-order personalised products.

Royal Mail 1st Class Delivery Service - €2.95 (1-2 working days)

Orders sent via this service will usually arrive within 1 - 2 working days from shipment. This delivery time frame is for stock products and not made-to-order personalised products.

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North America (United States, Canada) Delivery Charges

Standard Delivery: €6.95

Heavy/Bulky Items (over 3kg): €16.95

Please allow 7 - 10 days for your order to arrive from dispatch. If your order contains a personalised product it will take a little longer to arrive.

Orders will be delivered via a Royal Mail International Service or FedEx.

We're very sorry, but at this time we cannot deliver to Canada.

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Please Note:

All delivery times are working days: Monday – Friday.

Production times are from receipt of order to dispatch.

Delivery times are published performance timings.

Delivery is Monday to Friday.

Please contact our Customer Services team If you have any further questions about shipping.

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Personalised Products

As all our personalised products are carefully handmade, please allow up to 5 - 7 working days for your order to be dispatched. Please note that this does not include the additional delivery time, which will be based on the delivery method you selected.